The following are frequently asked questions regarding our services and rentals. If you have any questions that are not listed, please contact our manager.
- How long is the lease?
The rental agreement is for a one-month term. The lease starts on the day you rent the space. Rent is due each month on the first of the month. The lease renews itself each month unless you give a 10 day move-out notice.
Need your space long term? Rent your space for 6 or 12 months and receive a monthly discount when paying in advance!
- When I decide to move out, what kind of notice is needed?
The rental agreement requires at least a 10 day written notice. It is best to give your notice one month prior to the move-out date. A move-out form, issued to renters at the beginning of their lease, should be filled out, signed by the renter on the lease agreement and faxed or mailed to the property manager. A move-out form can also be printed from our website.
- Do I need my own lock?
We request tenants to use a lock which can be purchased in our office. The disk locks is one of the highest security locks available. If you are going to bring your own lock, please have it with you when you sign your lease.
- Besides the monthly rent, are there any additional up front costs?
Each space requires a refundable deposit based upon the unit size. The deposit is refunded to you as long as you give the required 10-day notice and leave the storage space in the condition it was rented. Disk locks and keys must also be returned (if applicable).
We also charge a one-time administrative fee payable at the time of move in. The fee is $10 if you provide your own lock and $15 if the disk lock is provided.
- How can I make my monthly payment?
Pleasant Grove Self Storage offers several payment options. You can mail a check payment like any other bill, or payments can also be made in person at our store location during business hours. If it is after office hours we have a drop box that payments may be left in.
You can also choose to sign up for our monthly credit card debiting service and have your monthly rent automatically charged to your credit card. You can also pay by credit card online by using our customer page and faxing us a one-time credit card authorization.
- When can I access my space?
Our facility has extended access hours for the convenience of our customers. The gate hours are from 6 AM to 11 PM, seven days a week, 365 days a year. Please contact us if you need 24 hour access.
